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Preparation Phase of an Office 365 Implementation….

                                                        Office 365 Implementation

Domain Naming System and Office 365 implementation

The Domain Naming System (DNS) is a standard used to let computers communicate over the Internet. For example, Microsoft manages the domain microsoft.com. All the Microsoft computers that are accessed over the Internet are part of this domain, and each is assigned a specific number, known as an Internet Protocol (IP) address.

When you send an e-mail to someone at Microsoft, your computer asks the microsoft.com DNS server what computer handles e-mail.

When you move to Office 365, you must make changes in DNS so that network traffic understands where it should be routed. In essence, what happens is that when the DNS is changed, anyone sending you an e-mail will have that e-mail routed to your Office 365 implementation rather than to the current location.

Mailboxes and Office 365 implementation

There are specific computers responsible for hosting your e-mail. If you keep your e-mail on your local computer, then you won’t have any e-mail data to migrate. However, if you leave your e-mail on the server, then all that data will need to be migrated to the Office 365 mailboxes.

This migration can be one of the most technically difficult parts of moving e-mail systems, but with guidance from a partner, it can be pain free.

Portals and Office 365 implementation

A web portal, also known as an Intranet site, can be as simple as a static web page, or as complex as a fully integrated solution. SharePoint provides a tremendous amount of functionality, and it has seen massive adoption in the last decade.

Office 365 includes SharePoint Online, which is nothing more than SharePoint hosted by Microsoft. During the migration phase of an implementation, you need to decide which content you want to move to SharePoint and which you can leave where it is currently located. In addition, you need to decide which functionality you want to integrate into your portal and which systems are better left in place.

Logins and licensing and Office 365 implementation

If you are a part of a very large organization, then your IT team probably manages your users with a Microsoft technology called Active Directory. For large organizations, you can sync this on-site management of users with the Office 365 users, which results in a single login and simplified access to the cloud environment.

If you are part of a small organization, then you might manage all your users in Office 365 directly. In either case, you need to come up with a list of the people who need to have access to Office 365 and the associated licensing.

Training and Office 365 implementation

Even the best software is useless unless people know about it and know how to use it. Microsoft has created a wealth of documentation and user training that can be had for little or no cost. In addition, any partner you decide to work with will have training plans available and can conduct training for Office 365.

Support and Office 365 implementation

After users start adopting Office 365, they are bound to have questions. You need to have a support system in place in order to accommodate even the simplest questions. The support system should include power users as a first point of content and then a formal support system that escalates all the way up to Microsoft supporting Office 365.

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15 Things I Wish I’d Known Before Starting My First Company

 

 

 

Lesson #1: Swing for the fence

Here’s the deal: it takes as much effort to create a small company as it does to create a large one, so you might as well swing for the fences.

What does that look like? Well, the first question you have to ask is this: are you are a slugger or a base hitter? In other words, what is your tolerance for risk versus reward?

Employees are base hitters. Entrepreneurs, on the other hand, can be sluggers. While CEOs can make big money, most of the millionaires in America are entrepreneurs.

So the question is, where do you want to be? If my business partner and I focused all of our energy on our first business and tried to swing for the fences instead of creating a lifestyle business, we would have made much more money than we both currently have.

Lesson #2: Create a simple product

Some of the best products are simple. Take the iPad, for example. I bought my dad one and was about to tell him how to use it. He grabbed it from me, looked at it (the iPad was on already) and started swiping away. He didn’t need a degree in rocket science. The same is true for products and services like Google and Amazon.

Unfortunately, I entered the business world thinking that great products were complicated. They had every gadget and cool feature imaginable. The thing with complicated products, even if they do solve great problems, is that 94% of people abandon them because they find them difficult to operate.

When I first started out as an entrepreneur, I used to try to create products and websites that had every single feature that you can imagine…boy, do I regret it.

A good example of this is VeriSign, the e-commerce authentication company. It is kind of complicated. People didn’t understand right off the bat what the company did, which is why the company struggled until they figured out a clear and concise slogan: “The driver’s license for the internet.”

Now people instantly understand what VeriSign does, which is to help a business website gain trust with online customers. So, in the end, avoid making your products complicated. Keep them simple.

Lesson #3: Solve a problem

Crazy Egg was my real first success in business because my business partner and I started with a problem instead of a product. Once we figured out what that problem was, we started making the product.

Think about this: when you offer a product that solves a customer’s problem, it’s so much easier to sell. Just get them to admit there is a problem, and then offer your product as the solution.

Now, being simple to use and solving a problem are not the only things that make a product great. Here are two more:

Make the technology disappear – Whether it’s a Pixar movie or the iPhone, Apple products are great at using technology to solve problems, but they are also great at making you forget you are using it.
Make it personal – A product like Jittergram allows you to stitch together intimate moments into one stop-motion action movie. Facebook allows you to hook up with old friends. If you can make it personal, people will love it.
Lesson #4: Know your market’s price tolerance

The very first real job I had was selling vacuums door-to-door. These vacuums were really expensive, and I was also really young, so even though I was looking forward to the challenge of selling these vacuums, I didn’t really know what to expect.

Part of my presentation was to shampoo and clean the potential customers’ carpets, which I did for free. This got me in the door, and once in the door, I figured I could persuade them to buy the product. However, only one family bought a vacuum, and they eventually returned it because they got buyer’s remorse the following day.

I learned pretty quickly that I needed to be in a business where I sold something that people could afford. It’s a temptation to think that if you sell a high-end product, the customers will come, but that’s not always true. You have to know your market and what the price range is for your product value.

For instance, it took some time to figure out what the market would tolerate with KISSmetrics. After some testing, however, we found the optimal pricing strategy.

Lesson #5: Advertising is a must

At one point, I got fascinated with Monster.com’s business model. They made a ton of cash, and I wanted part of that, which is why I built a similar product I called Advice Monkey.

I poured a ton of energy and over $10,000 into Advice Monkey. I launched it and watched it go nowhere. What was wrong? I needed to market it, or it was going to fall flat.

After hiring and firing three Internet companies and watching my money get wasted, I decided I needed to learn how to do Internet marketing.

The unfortunate thing was I couldn’t do credit card transactions, so despite the buzz in the media over the product, I eventually had to close it.

Nonetheless, if you want to create a successful business, you can’t just rely on word of mouth. You have to understand marketing and learn how to drive eyeballs to your website.

Lesson #6: Payments should be easy

While it might sound obvious, if you don’t make it simple for people to pay you, you will struggle. Here are a few examples to prove my point:

Street vendors and food trucks have been at a huge disadvantage because of their inability to take credit cards. That was until Square came around with its product, which allowed the street vendors to accept credit cards on the iPhone or iPad.
Fast food companies accept credit cards for a reason: just about everybody has one, and the transaction is pretty seamless. Sure, there is a charge, but that is worth it when it comes to the time it saves.
PayPal allows big and small businesses and consultants to get paid immediately, no matter where their clients are in the world.
This is why it’s always best to figure out how you are going to accept money. And make sure you don’t have any roadblocks in the way of you making money such as requiring too many form fields on your checkout process. I used to do this because the more information you collect, the lower your credit card processing fees are, but I realized that reducing the fields increased my conversions, which more than made up for my extra credit card fees.

Lesson #7: Be patient

Since Crazy Egg was popular from the get go, my business partner and I thought our ship had come in and it was just a matter of time before all the money started rolling in.

I mean, we had a simple product that solved a lot of people’s problems, and tons of bloggers were writing positive things about the company. It was just a matter of time before the offers to buy the company would start coming in.

That never happened.

We eventually had to focus on profitably. Now the company does great, and we get inquires all the time to acquire the business. It just took us 5 years to get there.

You have to be patient. Don’t expect miracles to happen overnight.

Lesson #8: Premium prices have advantages

There is a temptation when you are starting out in business to keep your prices low so you can attract more clients. I tried that for a little while but quickly learned that those who liked lower prices also liked to complain a lot, especially in the world of consulting.

It’s not worth it.

On the other hand, charging premium prices has these four benefits:

You appear like an authority – Charging premium prices must mean you are an expert in your field.
You will get fewer complaints – Companies that have the money to afford you won’t make comments about the amount of money they are paying.
You deliver excellent customer service – When you are only focusing on a small number of clients, you are able to deliver way better service.
Your reputation grows – Your clients will start bragging about you because of the excellent service you deliver.
This is exactly what founder Matthew Wensig of StormPulse figured out. His company had a lot of small paying customers but changed its focus to big organizations like the White House. This narrowed the company’s customer base but raised its revenue.

Lesson #9: Free work can lead to lucrative work

Do you freak out when you hear about doing free work? Do you believe me when I say that doing free work can actually lead to more money?

Let me explain.

Every client you have could be an introduction to a bigger client. For instance, let’s say you are doing SEO for a small business that has a contract with a large company or organization. In fact, by your calculations, you could make ten times the amount if you worked with the large company.

So, ask the small company if it can introduce you to the right people in the big company, and tell your client that if you land a contract with that larger company, you’ll do all of the small company’s SEO work for free.

Think about it: if a small company is paying you $5,000 a month and a large company can pay you $50,000, you can afford to lose $5,000 because in the long run, you’ll be gaining $45,000 a month.

That’s huge, so swing for the fence!

Lesson #10: Never Stop Closing

While networking comes naturally to me and I was doing a lot of it while building my first few businesses, I could’ve done more. Another thing I could’ve done more of was closing.

Just meeting people, growing your contact list and building relationships will not grow your business. You need to actually look for clients and customers who will pay you.

Once you gain momentum and start to make good money, don’t stop. Once you get lazy and stop closing, you’ll stop making money. This is one of the main reasons my old consulting company never had a steady revenue growth…the finances looked more like a roller coaster.

Lesson #11: Eliminate everything else but the essentials

I can’t tell you how busy I was early in my career. I was trying to do everything and be everything. That definitely hurt me because I was spreading myself too thin.

Just look at Apple and its product line. You might think that it has a ton of products. The truth is it only has a handful. You can buy each product in a variety of ways, but the core product remains.

That, my friends, is focus. And it allowed the company to do several things very well:

They could listen closely to what their customers were saying.
They could create the products to meet the needs and desires of those customers.
They could make those products the best in their category.
You can’t do a good job of building a business if you don’t focus. The golden rule in business is this: “Find the things in your business that make you the most money and focus on them. Eliminate everything else!”

Lesson #12: Always lock into your passion

I was making a lot of money back in the early days when I had the Internet marketing company, but the only problem was I didn’t really enjoy it.

Don’t get me wrong. I was very grateful for the money and the people who helped me build the business. But it felt too much like a real job, and that just wasn’t going to work.

If I was going to be successful long-term, I needed to find what I really enjoyed doing. If I was going to work 80 hours a week, I needed to love what I did.

But it’s also important to realize that passion alone won’t fuel a start up. In fact, excitement can actually cloud your thinking. You need to be realistic about your new business and prepare.

John Bradberry lists the secrets to startup success:

Prepare for your journey as an entrepreneur.
Develop a strong attachment to your customers and market and not your idea.
Create a plan to break even, secure funds and get profitability.
Execute on your plan, but be flexible.
Ask for and listen to advice constantly. This will help you keep the blinders off.
Give your business time to grow.
Passion is great, but it must be tempered by planning and preparation.

Lesson #13: Hire carefully

In the beginning, there is a temptation to hire anyone: friends, family or personal recommendations. When I first started out, I made this mistake.

This definitely is the wrong way to hire. Over time, I’ve developed a process to evaluate those who I hire:

Test the waters yourself – You can’t hire effectively unless you understand what that person is going to do. Spend two weeks in that position even if you hate it or are not that great at it. This will help you get a sense of the job and the pay.
Develop a process – Each new hire should be able to be dropped into a job with all of the things they need to succeed. This includes training manuals, orientation, FAQs and proper supervision. The success of that hire will depend on the quality of this process.
Forget about pay – Some people will work their tails off whether you pay them $20,000 or $250,000. Other people will goof off and watch the clock. Find out what people are passionate about, and pay will become secondary.
Consider more than talent – A talented professional may not fit into your culture or he/she may not get what you do or sell. A great way to evaluate these two aspects is to get other employees to interview your potential candidates.
Hiring isn’t an easy thing to do, so my advice to new entrepreneurs is always to hire slowly and fire fast.

Lesson #14: Smart people learn from other people’s mistakes

Early in my career I learned from my own mistakes instead of researching why others in the space or in business in general failed. Had I avoided those mistakes, I would have increased my odds of succeeding.

This is true in business and in life.

See, life is too short to expect that you can learn all the necessary lessons from your own mistakes. That’s why it’s essential you watch others and learn how not to repeat their mistakes. Average people learn from their mistakes. Smart people learn from other people’s mistakes.

So, how do you do that? Here are some tips:

Get a mentor: Find someone who is older than you and more experienced than you. They don’t necessarily have to be in the same industry as you, but if they are, that’s a bonus. Ask them what their biggest failures were and what lessons they learned.
Read about business failures: People and companies are pretty open about sharing their failures online or in books, so scoop these stories up. Think of Research in Motion or Turntable.fm.
In the end, try to pay attention to other people’s mistakes to keep yourself out of trouble.

Lesson #15: Cash is king

Even though I’m young, I’ve started and run several businesses. I probably have as much experience as guys twice my age. So, what’s the number one lesson I learned?

Cash is king.

You will not survive if you don’t have it coming in. And if you do have it coming in, you need to conserve it; otherwise, you won’t survive for long.

You can’t trust the economy. Some years you’ll make a lot of money, and some years you won’t make very much. Here’s what you should do to save cash:

Use volunteers and interns – Instead of hiring people, ask people if they volunteer a few hours of their time. Or look for students who are looking for experience.
Work like a slave – You and your founders should be putting in 60+ hours a week even if you aren’t getting paid. It’s expensive to hire people, especially when you first start off, which means you will have to work your tail off.
Resist a fat salary – Go lean until you are certain your business can survive a huge salary.
Don’t buy expensive office furniture – Can you rent furniture? Pick it up at the Goodwill or Salvation Army? Surf freecycle to see what people are giving away.
Keep the office space at a minimum – The overhead is what kills so many businesses, so don’t lease big and think you’ll grow into it. Lease small and deal with the discomfort until the money is there.